Principle #1: Mission, Vision and Service Principle #1: Mission, Vision and Service The main ongoing tasks of a manager are leadership, management, communication and feedback – that means actively perceiving [...] go on a journey of discovery how these core tasks can be transferred to the daily work in their service context. In concrete terms, this means for everyday work: Developing perception: for example, actively [...] - what do I want? Support colleagues in their further development through internal and external assistance. Listen, give feedback and, above all, accept feedback. If necessary, also actively request feedback