Service Request

Our services are available worldwide. Our qualified service team is available wherever and whenever you need it. We are happy to be of help regarding any service-related requests that you may have.

Please use the form below to submit your request.

Your benefits:

  • Any photos, data labels or files can be uploaded directly for us. In many cases the key to fast support!
  • You will immediately receive a confirmation with your ticket number as reference.
  • One of our service representatives will contact you directly within one business day.

We want to support you quickly and professionally! Please help us with this and fill out the form comprehensively.

Video: How to pose a Service Request

Warranty Returns

Products returned for warranty coverage must be within the applicable warranty period. If our Technical Service Support determines that product replacement is needed, the replacement will be shipped as soon as possible and billed to the customer’s account in accordance with Pfannenberg’s standard payment terms. Once analysis of the return is completed, a credit will be issued if the warranty claim is allowed.

Non-Warranty Returns

If the customer wishes to return a product for repair that is not within the warranty period or for damage not covered by the warranty, Pfannenberg will issue an SRO for the repair and will advise the customer of the estimated cost of the repair. After his approval, the customer will issue a purchase order to Pfannenberg for the estimated cost of the repair. The customer is responsible for all transportation, insurance, duties, and other similar charges for all returned products for non-warranty reasons. The customer must ensure that the product is appropriately packaged. Products shipped to Pfannenberg freight collect will be refused.

Transportation Charges

Shipping damages resulting from improper packaging will be the customer’s responsibility. After the repair is completed, Pfannenberg will return the product ground service, freight prepaid for items covered under warranty. For any other shipment method, the customer will pay the difference. For non-warranty repairs, the customer will be responsible for Shipping & Handling. The SRO number must be clearly marked on the outside of the package. Products shipped to Pfannenberg without a valid SRO number, will not be accepted.

The Service Department will contact you within one business day of receipt of this request.

Notice: Pfannenberg reserves the right to dispose of products which have been submitted to Pfannenberg for repair, but which remain unclaimed 30 days after Pfannenberg has sent a 3rd and final notification to the customer that the repair has been completed or that such repair cannot be performed. Replaced used parts become the property of Pfannenberg. Replaced used parts become the property of Pfannenberg. By requesting an SRO number from Pfannenberg, it is implied that the customer has agreed to these terms of Pfannenberg.