The Easy Replacement Process.

Your advantages at a glance!

The Easy Replacement Process is Pfannenberg’s new, extremely customer-friendly procedure in the event of a warranty claim. The core element is that you (as a customer) receive a replacement device informally, as quickly as possible and without any complications in the event of a warranty claim.

The Easy Replacement Process is valid immediately and all over the world. The process is extremely simple:

  1. In the event of a warranty claim, just contact your nearest Pfannenberg sales organisation (Agent or Pfannenberg subsidiary) and report the fault.
  2. Pfannenberg or your agent will then check the facts by telephone and send you a new replacement device, or one that is as good as new, immediately with an information pack on the follow-up procedure. This includes your RMA number.
  3. Only now is it necessary for you to return the defect device to a Pfannenberg sales organization for it to be checked. Please use the packaging of the replacement device.

The Easy Replacement Process applies to all standard signaling devices with a statutory warranty or an extended 10 year warranty. Explosion proof devices for zones 0/20 and 1/21 in need of more explanation and the aviation security obstruction lights are, as a rule, components which are integrated in systems. In this case, the type of application plays an important role. Due to the fact that a comprehensive check of these devices needs to be carried out prior to the delivery of a replacement device, the usual returns procedure applies.

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