The Easy Replacement Process.
Your advantages at a glance!
The Easy Replacement Process is Pfannenberg’s new, extremely customer-friendly procedure in the event of a warranty claim. The core element is that you (as a customer) receive a replacement device informally, as quickly as possible and without any complications in the event of a warranty claim.
The Easy Replacement Process is valid immediately and all over the world. The process is extremely simple:
- In the event of a warranty claim, just contact your nearest Pfannenberg sales organisation (Agent or Pfannenberg subsidiary) and report the fault.
- Pfannenberg or your agent will then check the facts by telephone and send you a new replacement device, or one that is as good as new, immediately with an information pack on the follow-up procedure. This includes your RMA number.
- Only now is it necessary for you to return the defect device to a Pfannenberg sales organization for it to be checked. Please use the packaging of the replacement device.
The Easy Replacement Process applies to all standard signaling devices with a statutory warranty or an extended 10 year warranty. Explosion proof devices for zones 0/20 and 1/21 in need of more explanation and the aviation security obstruction lights are, as a rule, components which are integrated in systems. In this case, the type of application plays an important role. Due to the fact that a comprehensive check of these devices needs to be carried out prior to the delivery of a replacement device, the usual returns procedure applies.